THE KEEPSAKE LEDGER / DOCUMENTS
Privacy Policy
How we approach the personal information involved in case enquiries and communications.
1. Who is responsible
F&M Cases Ltd. is the organisation identified for enquiries concerning the jewellery and keepsake cases presented on The Keepsake Ledger. The contact information below may be used for questions concerning the handling of personal information and requests to exercise privacy rights.
F&M Cases Ltd.3289 Yonge St
Toronto, ON M4N 2L8
Canada
Email: [email protected]
Telephone: +18883657823
Director: Tessa Whitfield
VAT ID: 345896215
This policy concerns information related to enquiries, correspondence and use of this website. Any more specific privacy notices given at the point of a future transaction should be read alongside this policy.
2. Personal information involved
When you complete a case enquiry, the details you provide may include your name, email address, optional phone number, selected model and the content of any optional message. We ask for information relevant to identifying the case of interest and providing a response. Please do not include payment card information, identity documents or other sensitive personal data in the message field.
Basic technical information may also arise in the ordinary delivery and protection of a website, such as device type, browser details, approximate network location, request times and pages requested. The precise availability of such information depends on the services used to operate the website.
If you contact the company separately, correspondence may also contain the details and requests that you choose to share.
3. Purposes and appropriate use
Information supplied for a case enquiry is intended to identify your selected model, clarify questions about suitability, availability and the proposed transaction, and enable communication about a possible order. It should not be repurposed for unrelated activities without an appropriate legal basis or fresh consent where required.
If an order is subsequently agreed, additional details may be needed to meet contractual, delivery, accounting or consumer-protection obligations. Those details should be explained before collection and limited to what the transaction reasonably requires.
Website preferences may be used to preserve choices relating to the cookie notice. Additional marketing communications, if offered in the future, would require their own valid consent rather than being assumed from a product enquiry.
4. Consent and Canadian privacy principles
Our approach is informed by the principles of meaningful consent, reasonable purposes, limited collection, safeguards and access in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), to the extent that it applies. By choosing to provide your details for an enquiry, you authorise their use for that clearly identified purpose.
You may withhold optional information, including your telephone number, without having to provide it to review the case selection. Consent for an optional use may be withdrawn by contacting us, subject to requirements to retain or use particular information where the law permits or requires this.
A privacy choice does not remove rights and remedies available under applicable provincial or federal law.
5. Disclosures and service providers
Personal information should be disclosed only to people who need it for a legitimate business purpose. Services used to operate a website, manage communications or fulfil a later order may require limited access to relevant information, subject to suitable contractual and security arrangements.
We do not describe unspecified partners as recipients of your data. If material new recipients or purposes become relevant, appropriate notice and consent should be provided before the new use takes place.
Personal information may also need to be disclosed where required by a valid legal process or other binding legal duty. An overseas service provider, if engaged, may be subject to the laws of its jurisdiction.
6. Retention and protection
Personal information should be retained only for as long as necessary for the stated purpose and any applicable record-keeping, contractual or legal obligation. Enquiries that do not lead to an order should not be retained without a continuing legitimate reason. Information no longer required should be securely deleted or rendered non-identifying when practicable.
Appropriate protective measures should reflect the sensitivity of the information, including limiting access, using suitable technical safeguards and exercising care in communications. No method of transmission or storage can promise absolute security, so please avoid sending highly sensitive details through a general enquiry form.
Information entered in a web form may also appear in the address of a resulting page when submitted using URL parameters. Avoid forwarding a page address that includes your personal details.
7. Access, correction and complaints
You may ask what personal information relating to you is held, how it has been used or disclosed, and whether it can be corrected. Where applicable, you may also seek withdrawal of consent or raise a concern about a privacy practice. We may need reasonable information to verify your identity before providing access.
Please send a clear description of the request to [email protected]. If you remain dissatisfied with how an eligible privacy concern is addressed, you may be entitled to contact the Office of the Privacy Commissioner of Canada or a relevant provincial privacy authority.
9. Questions and changes to this policy
This notice is reviewed as the website, enquiry activities and applicable requirements evolve. Where a change materially affects the use of personal information, a new notice or consent may be necessary before that use begins.
The version date at the top of this page identifies the most recent update. Questions about this text may be directed to F&M Cases Ltd. using the contact details given above.